Customer Service Representative - Parts Department
Empire Equipment Empire Equipment Goldsboro, NC Goldsboro, NC Full-time Full-time $16 an hour $16 an hour Parts Associate Job Overview A Parts Associate will promote all segments of the companies Parts Sales and Service.
As a parts team member you are key support staff for our parts customers along with our servicing dealers.
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Major Job Duties Answer in-bound calls Assist customers with product knowledge, order information, and shipping information.
Enter parts orders Responsibilities and Duties.
Understanding of pricing Understanding of Infor CloudSuite software system.
Attend parts inventory as required.
Report any significant errors to management Additional special assignments as directed by management Qualifications and Requirements Possess excellent customer service skills Good organizational skills and the ability to multitask, prioritize, and manage time effectively Excellent phone skills Strong listening and sales skills Excellent verbal and written communications skills 3
years of customer service experience Job Type:
Full-time Pay:
$16.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday COVID-19 considerations:
Follow CDC Guidelines and any local, state and/or federal mandates.
Education:
High school or equivalent (Required)
Experience:
Customer Service & Parts:
3 years (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a parts team member you are key support staff for our parts customers along with our servicing dealers.
.
Major Job Duties Answer in-bound calls Assist customers with product knowledge, order information, and shipping information.
Enter parts orders Responsibilities and Duties.
Understanding of pricing Understanding of Infor CloudSuite software system.
Attend parts inventory as required.
Report any significant errors to management Additional special assignments as directed by management Qualifications and Requirements Possess excellent customer service skills Good organizational skills and the ability to multitask, prioritize, and manage time effectively Excellent phone skills Strong listening and sales skills Excellent verbal and written communications skills 3
years of customer service experience Job Type:
Full-time Pay:
$16.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday COVID-19 considerations:
Follow CDC Guidelines and any local, state and/or federal mandates.
Education:
High school or equivalent (Required)
Experience:
Customer Service & Parts:
3 years (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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