Shift Manager's supervises shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices
Demonstrate exemplary operations skills in all aspects of the restaurant including making quality products for our customers and ensuring each delivered product meets Papa John's standards and accurately reflects the customer's order.
Professionally and promptly respond to all customer concerns or issues.
Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty.
Communicate, train and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and coach for improved performance.
Contribute to sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution.
Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the PROFIT System.
Execute cash management duties. Assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss. Manage company's assets by ensuring the restaurant is clean, safe and organized; complies with safety and security standards at all times.
High School diploma or GED
Successful and stable employment history
Cash management skills
Additional Information
Must have reliable transportation
Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery
Ability to lead a team during a shift with no supervision
Bilingual is a PLUS
Work with phones, computers, fax machines and copiers
Non-exempt, hourly position
Employment is contingent upon satisfactory results of a background check
Physical Demands: While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 51 pounds

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